We have no control over:
A visa refusal, delay or rejection does not automatically constitute a deficiency in our service.
Government/embassy fees and our professional/service charges may be non-refundable where specifically stated in the applicable quotation or invoice.
The customer is responsible for providing accurate, complete and genuine information and documents.
The customer must immediately inform us if any information supplied to us changes.
SN World Bridge Travel shall not be responsible for consequences resulting from:
We reserve the right to discontinue assistance where we reasonably suspect fraudulent, forged or unlawful documentation.
Our service charges are communicated to the customer through quotation, invoice, website pricing or other written communication.
Unless specifically stated otherwise, government fees, embassy fees, visa application centre fees, appointment fees, courier charges, insurance charges, travel booking charges and third-party charges may be additional.
Any applicable taxes, including GST, may be charged in accordance with applicable law.
SN World Bridge Travel may provide online payment facilities through Razorpay or other authorised payment service providers.
When you choose online payment, you may be redirected to or interact with the payment service provider's secure payment interface.
Payment processing may be subject to the payment provider's own terms, conditions, security procedures and privacy policy.
We do not intentionally store complete card numbers, CVV numbers, OTPs, UPI PINs or internet-banking passwords on our website.
Where applicable and where legally permissible, a payment/convenience charge of up to 3% may be added to the transaction amount for online payment processing through Razorpay.
The applicable charge, if any, will be displayed to the customer before the payment is completed.
The exact amount displayed on the payment page or invoice will be the amount payable by the customer.
The 3% payment charge is separate from the underlying visa, travel, consultation or other service fee.
Where applicable law, payment-network rules, or the terms of the payment service provider prohibit such a charge for a particular payment method or transaction, the charge will not be applied to that transaction.
By clicking the payment/checkout button and completing a transaction, you authorise the applicable payment provider to process the amount displayed to you.
Customers should verify the following before completing payment:
A successful payment does not by itself guarantee:
The relevant service will be considered confirmed only when SN World Bridge Travel provides the applicable confirmation, booking confirmation, receipt, acknowledgement or other written confirmation.
If a payment shows as failed, pending, reversed or unsuccessful, the customer should not make repeated payments without first contacting us where appropriate.
Where money has been debited but the transaction has not been confirmed, the transaction may be subject to reconciliation with the payment gateway or bank.
Any refund arising from a failed or reversed transaction will be handled in accordance with the applicable payment provider's process and our refund policy.
Refund eligibility depends on the service purchased and the terms communicated to the customer at the time of booking.
Certain charges may be non-refundable, including, where applicable:
Where a refund is approved, the amount may be subject to applicable deductions and third-party policies.
Customers should first contact SN World Bridge Travel regarding any payment dispute or transaction issue.
Unauthorised or fraudulent chargebacks may be challenged with supporting records, including:
Nothing in this clause prevents a customer from exercising any rights available under applicable law.
Certain services are provided by or depend upon third parties, including:
Third-party services are subject to the respective provider's terms and conditions.
We are not responsible for independent decisions, cancellations, delays, price changes, service interruptions or policy changes made by third-party providers, except to the extent liability cannot legally be excluded.
Flight, hotel, cruise, holiday and other travel bookings are subject to availability and the applicable supplier's terms.
Prices may change until the booking is successfully confirmed.
Any cancellation, amendment, no-show, refund or rescheduling will be subject to the applicable airline, hotel, cruise operator, supplier or booking provider's rules.
Customers may be required to provide personal and confidential documents for visa or travel services.
The processing of personal information is governed by our Privacy Policy.
Customers should only provide genuine and legally obtained documents.
We may communicate with customers through:
Customers are responsible for providing accurate contact details and checking communications relating to their application or booking.
Processing timelines provided by SN World Bridge Travel are estimates unless expressly confirmed otherwise.
We are not responsible for delays caused by:
Customers must not use our website or services for:
We reserve the right to refuse or discontinue services where unlawful or fraudulent activity is suspected.
Unless otherwise stated, website content including:
belongs to or is licensed to SN World Bridge Travel and may not be copied, reproduced, modified or commercially used without prior written permission.
To the maximum extent permitted by applicable law, SN World Bridge Travel shall not be liable for indirect, incidental, consequential or special losses arising from third-party decisions, visa refusal, travel disruptions, delays, cancellations or events outside our reasonable control.
Nothing in these terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold harmless SN World Bridge Travel, its representatives and authorised personnel from claims, losses, liabilities, costs or expenses arising from:
We may modify our services, pricing, procedures or these terms from time to time.
The latest version published on our website will apply to future transactions, subject to applicable law.
These terms shall be governed by the laws applicable in India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Gurgaon/Gurugram, Haryana, India.
By submitting an enquiry, uploading documents, placing an order, accepting a quotation, making a payment or using our services, you confirm that:
Where a refund is legally and contractually due, the refund will generally be processed through the original payment method or another appropriate method.
Refund processing time may depend upon the airline, hotel, cruise operator, tour operator, payment gateway, bank or other third-party service provider.
SN World Bridge Travel will not be responsible for delays caused by the bank, payment gateway or third-party supplier after the refund has been initiated or is otherwise outside our reasonable control.
VISA SERVICES: Visa fees and service charges are non-refundable after applicable processing/submission, subject to the written terms provided for the particular service.
FLIGHTS: Customer cancellation is subject to airline rules, and SN World Bridge Travel service charges are non-refundable.
HOTELS: Cancellation is subject to hotel/supplier rules, and SN World Bridge Travel service charges are non-refundable.
CRUISES: Cancellation is subject to cruise operator rules, and SN World Bridge Travel service charges are non-refundable.
HOLIDAY PACKAGES: Cancellation charges depend upon the individual components and supplier rules, and SN World Bridge Travel service charges are non-refundable after processing/booking.
NO-SHOW: No-show bookings are non-refundable, subject to any mandatory rights under applicable law.
AIRLINE/SUPPLIER DISRUPTION: SN World Bridge Travel is not responsible for an independent airline or supplier's operational decisions, but will reasonably assist customers in pursuing any refund, rebooking or other remedy actually available from the supplier or under applicable law.
SN World Bridge Travel
GX12-B, Ground Floor, Near Sky Jumper,
ILD Trade Centre, Sector 47, Sohna Road,
Gurgaon, Haryana – 122018, India.
Important Note: The 3% online-payment charge should only be applied where it is permitted for the particular payment method/transaction and under your Razorpay merchant terms and applicable Indian law.
